These terms and conditions (“Terms”) govern your use of the website www.geliyoo.co.uk (“the Website”) and the purchase of goods through the Website. By accessing the Website and/or making a purchase, you agree to be bound by these Terms.

1. Acceptance of Terms

By using the Website and/or making a purchase, you accept and agree to these Terms. If you do not agree with any of the Terms, you should not use the Website or make any purchases.

2. Eligibility

To make a purchase, you must:

  • Be at least 18 years old or have the consent of a parent or guardian.
  • Provide valid payment information and a delivery address.
  • Be capable of entering into a legally binding contract under applicable law.
3. Products and Availability
  • All products on the Website are subject to availability. We cannot guarantee that all products will always be in stock.
  • We reserve the right to withdraw any product from the Website without prior notice.
4. Pricing and Payment
  • All prices listed on the Website are in GBP (British Pounds) and are exclusive of applicable taxes, shipping, and handling fees unless otherwise specified.
  • Prices are subject to change at any time without notice. Once an order is placed and confirmed, the price of the product is locked in.
  • Payments can be made using the following methods: Credit/Debit Cards, PayPal, Bank Transfer (SWIFT/IBAN), Apple Pay, Google Pay, and Cash on Delivery (within Sweden).
5. Order Process
  • By placing an order, you offer to purchase a product in accordance with these Terms. Orders are subject to acceptance by us, and we reserve the right to reject or cancel an order at any time.
  • Once you place an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order but rather an acknowledgment that we have received it.
  • A binding contract will be formed when we dispatch the products, and you will receive a shipping confirmation email.
6. Shipping and Delivery
  • We ship to various locations, including Sweden and other countries. Shipping costs will be calculated at checkout.
  • Delivery times vary depending on your location. Estimated delivery times will be provided during the checkout process.
  • Once the products are dispatched, you will receive a tracking number to monitor the status of your order.
  • We are not responsible for delays caused by third-party carriers or customs.
7. Order Cancellations
  • You may cancel your order within 24 hours of placing it by contacting us directly via email or our WhatsApp support line.
  • Orders cannot be canceled after they have been dispatched.
8. Returns and Refunds
  • Due to health and hygiene regulations, food products cannot be returned unless they are defective or incorrect.
  • If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on the circumstances.
  • Refunds will be processed to the original payment method and may take up to 14 business days to appear.
9. Security and Privacy
  • We take the security of your personal information seriously. Our payment processing system is compliant with PCI-DSS (Payment Card Industry Data Security Standard).
  • For detailed information about how we collect and use your personal data, please refer to our Privacy Policy.
10. Intellectual Property
  • All content on the Website, including text, images, logos, and designs, is the property of Geliyoo and is protected by intellectual property laws.
  • You may not reproduce, distribute, or modify any content from the Website without prior written consent from Geliyoo.
11. Limitation of Liability
  • To the extent permitted by law, Geliyoo will not be liable for any indirect, incidental, or consequential damages arising out of the use of the Website or the purchase of products.
  • We are not responsible for any losses or damages caused by events beyond our control, including but not limited to natural disasters, strikes, or third-party service failures.
12. Changes to Terms
  • Geliyoo reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Website. It is your responsibility to review the Terms regularly.
13. Force Majeure
  • Geliyoo shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, wars, acts of terrorism, strikes, labor disputes, or government restrictions.
14. Governing Law
  • These Terms are governed by and construed in accordance with the laws of Scotland, and any disputes will be subject to the exclusive jurisdiction of the courts in Scotland.
15. Customer Support

If you have any questions or concerns regarding your order, our products, or these Terms, please contact us via: